Support / Return / Refund Policy

Refund Method & Timeline

1. In-store Orders

Note: Unfortunately, we currently do not apply return usage for products purchased directly at the store (Offline).

*In case of Manufacturer Defect: Products can be exchanged/returned within 30 days from the date printed on the invoice. Original invoice is strictly required.

2. Online Orders

For Online orders, after you send the items back to the warehouse and it is confirmed as "Success", the refund process will be as follows:

Original Payment Method Refund Time Refund Process
Cash on Delivery (COD) 7 - 14 working days Step 1: Receive return confirmation email (3-5 days after warehouse receives goods).
Step 2: Receive "Refund Form" link via email/SMS.
Step 3: Provide personal bank account number.
-> Automatic transfer system.
VNPAY Gateway
(QR Code, ATM Card, E-wallet)		 5 - 14 working days System automatically refunds to the account/card you used for payment via VNPAY.
*Time to receive money depends on each bank's process.
Frequently Asked Questions (FAQ)

Total Refund Amount = Total Value of Returned Products (Excluding shipping fee and Voucher/Coupon).


Example of special cases:

  • If you return part of an order, and the remaining value STILL MEETS the old Voucher condition -> Voucher is not deducted.
  • If the remaining value DOES NOT MEET the Voucher condition -> Refund amount will be deducted by the used Voucher value.

Usually 7-14 working days. If it exceeds this time, please contact VIRGOSHOP CS to check the transaction code (Refund Ref No) with the bank.